Austintown-Boardman-Mahoning County joint Communications District
Joint Communications District has expanded and upgraded the radio system to four sites covering
the majority of Mahoning County. Austintown Communications Division now dispatches for:
Austintown Police Department
Austintown Fire Department
Craig Beach Village Police Department
Jackson Township Police Department
Mahoning County Sheriff's Office
Mahoning County Dog Warden
Milton Township Police Department
Want to learn a little more about calling 911 then click here to read an article from the APCO Public Safety Communications Magazine (reprinted with the author's permission).
The Austintown Township PSAP (Public Safety Answering Point) currently employs 15 full-time dispatchers. At any particular time there may be two to four Dispatchers on duty to simultaneously handle all the duties shown here:
- Answering emergency and non-emergency phone calls. Currently we answer over 118,000 calls per year. Approximately 25,000 are 9-1-1 calls.
- Answer routine questions from the public relating to the Police and Fire Departments as well as completely unrelated questions because people simply didn't know who else to call.
- Prioritizing and relaying necessary information to Police, Fire and EMS personnel via phone and/or radio.
- Monitor and respond to any of 16 radio channels.
- Enter calls for service into a CAD (Computer Aided Dispatch) system and retrieve information previously entered into the system.
- Input and retrieve data into the statewide Ohio LEADS (Law Enforcement Automated Data System) and the nationwide NCIC (National Crime Information Center) computer systems. The Dispatchers can inquire into law enforcement systems in other countries including Canada and Mexico as well as access to Interpol (the worlds largest international police organization) data.
- Greeting and assisting people that walk into the police station.
- Deputy Clerk of Court functions such as taking bonds and committing people to jail.
- Monitor 18 video cameras inside and outside the Police station.
With experience ranging from brand new to 29 years our Dispatchers have handled just about anything you could imagine and probably some things you would not want to imagine; but that is part of the appeal of Dispatching as a career. The job remains interesting even after many years because you never know what the next call will bring. Thinking about a career as a dispatcher then be sure to read "So You Want To Be A Dispatcher..." by Cindra Dunaway.
This is a view of our Primary Dispatch Console.
The monitors show (starting at top left): external video cameras, map for tracking call locations, Next Generation 911 (NG9-1-1) interface, LEADS/NCIC system, Computer Aided Dispatch (CAD) system and the radio interface.
The system is a Motorola 800 MHz P25 Astro digital trunked radio system consisting of the Prime Site, core and 8 repeaters at the our tower site located on Barrington Drive. Additionally there are simulcast sites at the Boardman Township’s Government Center on Market Street, on top of the stadium at Youngstown State University and on a tower belonging to WNEO. Dispatch Centers are located inside the Austintown Police Department and the Boardman Police Department. Each Dispatch location has four Motorola MCC 7500 consoles. In an emergency the dispatchers from either dispatch center can go to the other center and have full access to the radio system as if they were sitting at the own consoles.
The following agencies are currently on the radio system: Austintown (All Departments), Boardman Fire, Boardman Police, Campbell Police, Canfield Police, Coitsville Police, County Task Forces, Craig Beach Village Police, Goshen Police, Jackson Township Police, Lowellville Police, Mahoning County Dog Warden, Mahoning County EMA, Mahoning County HAZMAT, Mahoning County Sheriff's (Canfield Township, Berlin Township, Ellsworth Township), Mill Creek Police, Milton Township Police, New Middletown Police, Poland Township Police, Poland Village Police, Struthers Police, Washingtonville Police, Youngstown Fire, Youngstown Police.
Click here for a larger view of the NG9-1-1 interface and here for the radio interface.